Thank you for shopping with KalaAvilash. We are committed to delivering your orders safely and efficiently. Please read our shipping policy carefully before placing an order.
Order Processing
- All orders are processed within 2–5 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customized, made-to-order, or hand-painted products may require additional processing time depending on the craftsmanship involved.
Once your order is dispatched, you will receive a confirmation email/message with tracking details.
Domestic Shipping (India)
- We offer shipping across India through trusted courier partners.
- Estimated delivery timeline:
- Metro Cities: 3–7 business days
- Other Locations: 5–10 business days
Delivery timelines are approximate and may vary due to courier delays, weather conditions, festivals, or unforeseen circumstances.
International Shipping
- International shipping is available for selected countries.
- Delivery timelines may vary depending on destination country and customs clearance processes.
- Customers are responsible for any customs duties, import taxes, or additional charges levied by their country.
We are not responsible for delays caused by customs authorities or international shipping carriers.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may apply on selected orders or promotional campaigns.
Order Tracking
Once dispatched, customers will receive tracking details via email or SMS to monitor shipment status.
Incorrect Address & Delivery Issues
Customers are requested to provide accurate shipping details while placing orders.
KalaAvilash will not be responsible for:
- Delays caused by incorrect addresses
- Failed deliveries due to unavailable recipients
- Additional charges arising from incorrect shipping information
If a shipment is returned to us due to incorrect details, re-shipping charges may apply.
Delayed or Lost Shipments
While we work with reliable courier partners, delays may occasionally occur due to circumstances beyond our control.
KalaAvilash is not liable for delays caused by:
- Natural disasters
- Weather disruptions
- Public holidays
- Transportation strikes
- Government restrictions
- Courier service issues
In case of lost shipments, we will coordinate with the courier partner to resolve the issue at the earliest possible.
Damaged Packages
If you receive a damaged package:
- Please contact us within 48 hours of delivery.
- Share clear photos/videos of the package and product for verification.
Claims made after the specified timeframe may not be eligible for resolution.